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Job Details
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Operations Director – Leadership position (London based)

Business Type: Medical Communications Agency
Job Type: Medical Communication
Job Level: Senior Executive
Position: Full Time
Salary: Competitive salary plus great benefits
Location: London
Reference: CM126
Job Details:
Operations Director – Leadership position

Based: London (with some remote working) – must be based in UK

Are you a proven business leader with a strong analytical mind and a proven track record of implementing successful business solutions?

Would you like to be responsible for partnering with business to manage operations and staffing across client accounts?

Role includes:
Business performance and reporting
o Responsible for business revenue reporting and performance analytics
o Responsible for business data quality to ensure automated reporting for client, revenue, resourcing is accurate at Business and Group level
o Continually evaluates business performance by gathering, analysing, and interpreting data and metrics to support and drive strategic planning and intervention
o Partner with Business and Client services leads to understand key levers to optimise their business performance to achieve financial targets
o Works with Group Operations Director to assess metrics and processes to enable transparency of business performance and rapid intervention where appropriate

Operational effectiveness
o Ensures company operating procedures are executed per protocol, with regular audit to identify required improvements
o Leads in-business training and induction
o Leads change management processes in line with Group vision
o Ensure optimal project lifecycle management within business to regulate invoicing, cashflow, reconciliation and reporting
 o Ensure strong professional relations with internal stakeholders

Recruitment and staffing
o Responsible for business resourcing, ensuring the right capability is recruited and aligned for booked business and future capabilities are forecasted accurately based on client demand
o Ensure roles are operating in line with job description and management lines are appropriate and effective
o Leads on recruitment management in business partnering with HR and Business Lead
o Partner with Business lead on team structure and capability requirements based on future business growth and strategic planning (6-12-month outlook)

Cost management
o Leads and manages relationships/agreements with external partners/vendors/contractors

Business compliance
o Responsible for client procurement processes and reporting requirements

Individual must have:
• Proven business leadership experience
• Proven team management experience
• Proven implementation of business solutions
• An analytical mind with problem-solving skills
• Experience with process implementation and management
• Excellent organizational abilities
• Excellent financial management skills
• Excellent understanding and adherence to process
• Excellent attention to detail
• Outstanding communication and people skills
• Knowledge of Healthcare industry’s legal rules and guidelines
• In depth knowledge of business functions and principles
• Working knowledge of data analysis and performance/operation metrics

Includes a very competitive package

For further information please contact Elaine

About us:
Established in 2006 Carys Mills Consulting has gained a reputation as a leading search consultant in Healthcare Communications.

To get the career that you want with the progression that you desire more people are looking at us as their ‘Progression Partner’.  This ongoing relationship where we understand your background, skills, and experience combined with your requirements and ambitions which we can then use to connect you with the best roles in the greatest companies.  Equally we can offer advice and information about any aspect of recruitment from writing the best CV, to interview advice and securing the salary you want plus information about the best companies in the Healthcare Communications industry. We would love to hear from you.


Posted: 19/04/2021 | NPJ Ref: 269271
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