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Job Details
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Client Service Director - 2TN

Business Type: Medical Communications Agency
Job Type: Business Support
Job Level: Management
Position: Full Time
Location: Greater Manchester
Reference: CSDJD
Job Details:


Client Service Director



Join an energetic and growing multidisciplinary team of healthcare communication professionals, developing innovative solutions to client challenges. We are seeking an experienced, commercially savvy agency communication professional with a proven ability to lead client service teams, oversee complex project delivery and build strong client relationships. This is a full-time senior role offering line management responsibilities and wider business influence, based at our global head office in Cheshire, with flexible options for remote working. With a vibrant and sociable team environment, intensive on-the-job coaching and a programme of targeted training, supplemented by an excellent benefits package, 2 the Nth (2TN) provides the perfect setting for professionals who want to make a difference.


2TN is part of a leading global network agency providing comprehensive and innovative medical communication solutions to the healthcare industry. We are passionate about opportunity, innovation, inclusion and respect, and this allows us to develop creative and differentiated solutions supporting improved treatment standards across health care.



  • Client service leadership of account teams, overseeing delivery of large programmes of work in accordance with financial and project management expectations and overall account priorities
  • Work collaboratively with Program Director and Scientific Director to:
    • Define and implement overall account strategy
    • Drive operational excellence and innovation across 2TN
    • Build influential relationships across the wider Adelphi in Healthcare network, especially with digital and creative engagement groups
  • Establish long-term client relationships by applying knowledge of the pharmaceutical industry and the wider Adelphi network to develop communication strategies that address client needs
  • Invest in the professional development of colleagues through formal line management, mentoring and provision of constructive feedback of project review



  • High level of drive, motivation and initiative
  • Excellent communication and interpersonal skills
  • Leadership skills
  • Strategic problem-solving
  • Close attention to detail
  • Ability to objectively assimilate information
  • Ability to accept and act upon constructive feedback


  • Scientific knowledge and understanding
  • Proficiency in delivering high-quality written work
  • Contributing to organic account growth
  • Presentation skills
  • Coaching and mentoring skills


  • Degree or higher (science or life science background would be desirable)


Interested in applying? Please submit your CV together with a covering letter.


Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we’re focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you!


Posted: 16/06/2021 | NPJ Ref: 272715
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