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Open Health

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Job Details
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Account Director

Business Type: Medical Communications Agency
Job Type: Senior Management
Job Level: Senior Executive
Position: Full Time
Salary: Competitive
Location: London
Reference: 6
Job Details:

You will love this role if you:

·      You enjoy regular client contact either though face to face meetings, phone and written communication

·      You get a great deal of satisfaction from delivering exciting and innovative projects on time and in budget

·      You have a high attention to detail to ensure that quality outputs are delivered to your clients

·      You enjoy working as part of a supportive and dynamic team


As part of the OPEN Health Medical Communications team, you’ll be responsible for the following activities:

Working in an Account Management team, alongside Medical Writers and a Creative team, to manage our clients requirements and deliver their projects

·      Full ownership of the communications programme for each client, ranging from strategic input today-to-day management of tactics (based on the specific needs for each account)

·      Ensure optimal financial management of each account and demonstrate a clear understanding of all financial processes within the business

·      Monitor forecast and plans in conjunction with Senior Account Managers, Account Managers and Account Executives to ensure business objectives are met, on time and within budget

·      Ensure the finance team is kept up to date with all relevant information and manage financial issues in a timely manner

·      Thorough understanding of the clients’ business objectives, product strategy and relevant therapeutic area. Clear communication of this to all internal team members, as relevant

·      In depth understanding of the relevant NHS organisations, policies and processes that impact upon the business

·      Responsibility for building and maintaining professional relationships with opinion leaders (industry and NHS)

·      Manage and influence senior-level client contacts and maintain positive working relationships, immediately identifying any issues and leading remedial action, as required

·      Promote Open Health Medical Communications services to all clients, identifying new business opportunities

·      Highlight key issues to the GAD or Partner regarding key accounts and the account team, as appropriate

·      Ensure understanding and implementation of all Open Health Medical Communications procedures and quality standards across all account team members

·      Ensure all account team member stake ownership for their business and appropriate levels of responsibility

·      Support the GAD/Partner as a senior member of the team

·      Ensure the GAD/Partner is kept up to date on client activities

·      Contribute to discussions regarding overall company strategy

·      Coordinate effectively and efficiently with appropriate members of the team

·      Ensure effective cross-company working on integrated accounts, where appropriate

·      Support the development and training of Account Executives, Account Managers and Senior Account Managers

·      Line management responsibility of AMs, SAEs, AEs, where appropriate


What you''ll bring:

·      Work within the OPEN Health core values at all times

·      Graduate in life sciences (ideally biomedical), higher degree (PhD) preferred

·      Thorough understanding of the client''s therapeutic area and ability to provide strategic input

·      Strong understanding of science and medicine, the healthcare environment and the Medical Education/Comms industry

·      Manager, trainer, delegator

·      Strong leadership skills

·      Approachability

·      Significant experience in a healthcare agency or pharmaceutical company role

·      Excellent project management and analytical skills

·      Financial acumen

·      Ability to multitask and prioritise; excellent time management skills

·      Excellent written and verbal communication and interpersonal skills

·      Attention to detail

·      Able to work independently and as part of a team

·      Competent in using Microsoft Word, PowerPoint, Excel and Outlook

·      Sound understanding of the ABPI code of practice


What we offer:

·      As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program

·      Competitive pay, generous paid vacation and holiday, and health insurance programs across all our locations

·      Ongoing training and development opportunities which foster and shape your individual career path

·      An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program

·      The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing.

·      Diverse, Inclusive culture that encourages you to bring your whole self to work

Posted: 29/04/2022 | NPJ Ref: 304543
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